Author: Edward Wincott, Eduroam service manager The new academic year has begun, and the return of students to campus means a huge increase in the usage of eduroam. Connecting to eduroam can be frustrating and fraught with difficulty for some students, and staff too, and since eduroam is the primary Wi-Fi service at most universities […]
As the Omicron variant of Covid-19 threatens to reduce staff availability due to self-isolating, it’s worth preparing for the possibility that a key member of the IT team is suddenly unable to come to work causing operational disruption. Talk to your HR department It may be that individuals who are self-isolating but who have no […]
Introduction The main goal of an IT service strategy is to encourage the IT support team to think about why something is to be done before thinking about how best to do it. In doing so, you will be helping to identify what services should be delivered, efficiently allocate resources and resolve conflicting demands for […]
This post is the tenth and final post in a series of posts that have been created to identify the best practice found in FE colleges by the Jisc infrastructure review service. An introduction to the infrastructure review synthesis project is provided in the first post in the series. Governance Most colleges can improve elements […]
This post is the ninth in a series of ten posts that have been created to identify the best practice found in FE colleges by the Jisc infrastructure review service. An introduction to the infrastructure review synthesis project is provided in the first post in the series. Security and business continuity In the most mature […]
This post is the eighth in a series of ten posts that have been created to identify the best practice found in FE colleges by the Jisc infrastructure review service. An introduction to the infrastructure review synthesis project is provided in the first post in the series. Device management Most colleges have a mix of […]
This post is the seventh in a series of ten posts that have been created to identify the best practice found in FE colleges by the Jisc infrastructure review service. An introduction to the infrastructure review synthesis project is provided in the first post in the series. Enterprise applications In the vast majority of colleges […]
This post is the sixth in a series of ten posts that have been created to identify the best practice found in FE colleges by the Jisc infrastructure review service. An introduction to the infrastructure review synthesis project is provided in the first post in the series. Core enterprise services Almost all colleges use Microsoft […]
This post is the fifth in a series of ten posts that have been created to identify the best practice found in FE colleges by the Jisc infrastructure review service. An introduction to the infrastructure review synthesis project is provided in the first post in the series. Servers and storage The vast majority of colleges […]
This post is the fourth in a series of ten posts that have been created to identify the best practice found in FE colleges by the Jisc infrastructure review service. An introduction to the infrastructure review synthesis project is provided in the first post in the series. Networks Having robust connectivity in place is now […]