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Categories
infrastructure

Improving the student eduroam experience

Author: Edward Wincott, Eduroam service manager The new academic year has begun, and the return of students to campus means a huge increase in the usage of eduroam. Connecting to eduroam can be frustrating and fraught with difficulty for some students, and staff too, and since eduroam is the primary Wi-Fi service at most universities […]

Categories
infrastructure

Develop an IT service strategy to gain senior management support

Introduction The main goal of an IT service strategy is to encourage the IT support team to think about why something is to be done before thinking about how best to do it. In doing so, you will be helping to identify what services should be delivered, efficiently allocate resources and resolve conflicting demands for […]

Categories
Uncategorized

Is your organisation Wi-Fi a security incident waiting to happen?

Working for Jisc means that I’m increasingly on-the-road, which inevitably makes me a user of more and more Wi-Fi Hotspots; whether they be at the offices, campus or buildings of our Jisc members, at hotels, cafes, or on public transport. I continue to be surprised at the compromises that are being made to deliver Wi-Fi, either compromising security, […]