Many colleges and universities have been experiencing difficulty in retaining their experienced and valued IT support staff. And with staff recruitment ever more challenging it’s become a priority to retain an IT support center’s most valuable asset, their support staff. Strategic asset While conducting over 150 infrastructure reviews and talking to IT teams all over […]
Author: Noel Davis, Subject specialist (Infrastructure programme) Should any scheduled power outages occur over the winter, they will have the potential to interrupt normal business operations to varying degrees. Current predictions are that these will be limited to evenings and not occur during core business hours. Ensuring staff can work as expected will reduce the […]
Author: Noel Davis, Subject specialist (Infrastructure programme) With the increasing prospect of power interruption over the coming months, it is essential that Jisc members have confidence in their disaster recovery (DR) plan, which should deal with such eventualities. Power recycling on IT equipment is usually managed by the IT team. It is usual for core […]
Pressure on energy supplies and centralised planning to manage energy consumption have been well documented in the media. It is likely that any energy rationing will be experienced as either a: ‘Blackout’, scheduled or unscheduled total loss of grid provided energy, most likely electricity, for a period. There is also the threat of ‘Brownout’, a […]
Author: Edward Wincott, Eduroam service manager The new academic year has begun, and the return of students to campus means a huge increase in the usage of eduroam. Connecting to eduroam can be frustrating and fraught with difficulty for some students, and staff too, and since eduroam is the primary Wi-Fi service at most universities […]
As the Omicron variant of Covid-19 threatens to reduce staff availability due to self-isolating, it’s worth preparing for the possibility that a key member of the IT team is suddenly unable to come to work causing operational disruption. Talk to your HR department It may be that individuals who are self-isolating but who have no […]
Introduction The main goal of an IT service strategy is to encourage the IT support team to think about why something is to be done before thinking about how best to do it. In doing so, you will be helping to identify what services should be delivered, efficiently allocate resources and resolve conflicting demands for […]