Tag: Further Education

IT support staff retention

Post author By Mark Clark
Post date January 25, 2023
No Comments on IT support staff retention

Many colleges and universities have been experiencing difficulty in retaining their experienced and valued IT support staff. And with staff recruitment ever more challenging it’s become a priority to retain an IT support center’s most valuable asset, their support staff. Strategic asset While conducting over 150 infrastructure reviews and talking to IT teams all over […]

Tags Further Education, governance, Higher Education, IT service management, staff retention

infrastructure

Develop an IT service strategy to gain senior management support

Post author By Mark Clark
Post date April 8, 2021
No Comments on Develop an IT service strategy to gain senior management support

Introduction The main goal of an IT service strategy is to encourage the IT support team to think about why something is to be done before thinking about how best to do it. In doing so, you will be helping to identify what services should be delivered, efficiently allocate resources and resolve conflicting demands for […]

Tags Digital strategy, Further Education, information strategy, IT service management, IT strategy, network information services, Networking and connectivity