Categories
infrastructure

Improving the student eduroam experience

Author: Edward Wincott, Eduroam service manager The new academic year has begun, and the return of students to campus means a huge increase in the usage of eduroam. Connecting to eduroam can be frustrating and fraught with difficulty for some students, and staff too, and since eduroam is the primary Wi-Fi service at most universities […]

Categories
infrastructure

Preparation for unscheduled IT support staff absences

As the Omicron variant of Covid-19 threatens to reduce staff availability due to self-isolating, it’s worth preparing for the possibility that a key member of the IT team is suddenly unable to come to work causing operational disruption. Talk to your HR department It may be that individuals who are self-isolating but who have no […]

Categories
infrastructure

How to leverage funding and senior management support for IT infrastructure projects

Introduction The main goal of an IT service strategy is to encourage the IT support team to think about why something is to be done before thinking about how best to do it. In doing so, you will be helping to identify what services should be delivered, efficiently allocate resources and resolve conflicting demands for […]