Develop an IT service strategy to gain senior management support

Introduction The main goal of an IT service strategy is to encourage the IT support team to think about why something is to be done before thinking about how best to do it. In doing so, you will be helping to identify what services should be delivered, efficiently allocate resources and resolve conflicting demands for […]


Looking back down the road

Re-posted from Brian Kelly’s Institutional Web Mangers Workshop (IWMW) blog—prepared on the occasion of IWMW’s 20th anniversary A brief look back down the road About this guest post I’ve known Brian Kelly for about 30 years. He is one of those guys with whom I feel instantly at home, with half a universe of common […]