This is the first of a series of related blogs posts, more to follow soon. Business continuity and disaster recovery planning is essential to ensuring the organisation can recover from an effect that impacts the business delivery processes. Business continuity planning is a senior leadership responsibility as it should have contingencies for all functional areas […]
Tag: IT service management
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IT support staff retention
Many colleges and universities have been experiencing difficulty in retaining their experienced and valued IT support staff. And with staff recruitment ever more challenging it’s become a priority to retain an IT support center’s most valuable asset, their support staff. Strategic asset While conducting over 150 infrastructure reviews and talking to IT teams all over […]
Introduction The main goal of an IT service strategy is to encourage the IT support team to think about why something is to be done before thinking about how best to do it. In doing so, you will be helping to identify what services should be delivered, efficiently allocate resources and resolve conflicting demands for […]